Contact Us
Send us a message and we’ll get back to you as quickly as possible.
You can also contact us directly through the following methods
whatsapp +852 44013974
phone +85244013974
service@magicsmog.com
33 Mandalay Rd, Singapore 308214
Frequently Asked Question!
If you live in US, you can get them in 4 to 7 work days. Other place, it may cost 7 to 14 work days.
Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.
Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.
Customers are advised to check the address carefully before completing payment. If unfortunately the package is sent to incorrect address, it is unable for us to change the address after the package is shipped out. In this situation, please contact our customer service, we will help to check it with shipping company to confirm if the package can be returned and reshipped to the correct address. If there is any extra fee charged by the shipping company in this return and reshipment, customer holds the sole responsibility to pay for these fees.
Please make sure there are enough money in your payment account when paying for your order. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.
Magicsmog offers two kinds of shipping methods that can reach most countries in the world. However please firstly make sure E-cigarettes and E-liquids are permitted to be imported in your country. Add items to your cart and you can check all the available shipping methods after filling in your delivery address during checkout.